During an interview with FinextraTV at EBAday 2026, Allan Kismeyer, Head of Transaction Banking at Nordea, emphasized the critical importance of human upskilling in the context of banking modernization. He pointed out that as financial institutions invest in new technologies and processes, it is equally essential to ensure that employees are adequately trained to navigate these changes. Kismeyer argued that the human element should not be overlooked, as it plays a pivotal role in the overall success of modernization efforts. For banks to thrive in the future, he asserted that staff must develop specialized skills across various segments of the increasingly fragmented value chain, with this expertise becoming a significant competitive advantage. In a rapidly evolving landscape, the ability to adapt and innovate will be essential for maintaining relevance and driving growth in the banking sector.
Source: Finextra
