In the evolving landscape of customer onboarding, many teams mistakenly equate a more polished capture process with a higher assurance grade. This misconception often leads to an overemphasis on superficial enhancements such as document scans and selfies, rather than focusing on the substantive evidence that truly verifies identity. As the financial sector increasingly prioritizes security and compliance, it is crucial for organizations to shift their perspective towards the quality of the evidence collected during onboarding. By doing so, they can enhance their risk management strategies and build stronger trust with their clients.
Source: Finextra
